Frequently Asked Questions

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

Shopping:
What if I am not sure what size to buy?

If you find yourself unsure about which size to choose, please refer to our Sizing Guide to help you find the best fit for you!
How long will it take to receive my order?

Our team processes orders during standard business hours from Monday to Friday. Orders placed on weekends or public holidays will be processed on the next business day. Typically, deliveries within Australia arrive within 3-7 business days, while international shipments take approximately 8-14 business days. For more information, please visit our Delivery Policy.
Should I join your mailing list?

Absolutely! By joining our mailing list, you'll stay in the loop with all the latest news on our new collections, exclusive promotions, and exciting updates. Join our family and be the first to know about all things Contare! Plus, we promise no spam.

Orders & Returns
Can I return my online purchase if I change my mind, or ordered the wrong size, after receiving it?

At Contare, we strive to provide excellent customer service, including accommodating change of mind returns for online orders. We are happy to offer change of mind refunds or online store credit for most full price merchandise. To learn more, please visit our Returns Policy.
What if I am sent a faulty item(s)?

Our quality control team inspects all Contare garments and tracks online deliveries to ensure the goods you receive meet our quality standards. However, if you do receive a faulty or damaged item(s), please get in touch with us at orders@contare.com.au to arrange a replacement or refund. Otherwise, call us on +61 2 8488 8200
How do I know my order has been received?

Once you have placed your order online, you will receive an email from Contare entitled Order Confirmation. This email will let you know that we have received your order and that it is being prepared for dispatch and will contain your order number and information on garment(s) purchased. Please note this email may take about 5 minutes to reach your inbox. If you have not received the email please check your “spam” or ‘junk mail” folder. If in doubt please contact us with your name, details and approximate time of order to confirm.
As a wholesaler, how do I place an order?

As a wholesaler interested in placing an order, please feel free to reach out to us directly at orders@contare.com.au or call us on (+61) 02 8488 8200.