Shipping policy

Shipping Rates:

Australia – Standard: $13.95 (2–5 business days)
Free Standard Shipping - orders over AU$150.00
Australia – Express: $17.95 (1–3 business days)
New Zealand: NZ$30 (5–12 business days)
Free Shipping - orders over NZ$180.00
International: $49.95 (14–20 business days)

Processing & Delivery

Orders are processed Monday–Friday. Orders placed on weekends or public holidays are processed the next business day.

All parcels are sent via registered courier and require a signature on delivery. Please provide an address where someone is available during business hours.

A tracking number will be emailed once your order is shipped. If delivery is missed, the courier will leave instructions for redelivery or local post office collection.

Issues or Questions

If your order is delayed or damaged, contact us within 7 business days.

📧 orders@contare.com.au
📞 +61 (02) 8488 8200

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Returns Policy

At Contare, we offer a change of mind return on most full-price online purchases for a refund or store credit.

Eligibility

Applies to purchases made at contare.com.au only
Returns must reach us within 14 days of delivery
Proof of purchase required
Items must be unworn, unused, unwashed, and in original packaging

Returns from third-party retailers are not accepted. Please contact the original store first.

Return Types

Full-Price Items: Refund to original payment method or store credit
Temporary Promotions: Store credit only (discounts applied remain)
Final Sale/Clearance: No returns unless faulty, as per Australian Consumer Law

Sale markdowns cannot be applied retrospectively.

Faulty Items

If your item is faulty, contact us within 5 days of delivery with photos and a description. Eligible items may receive a refund, exchange, or store credit in line with the Australian Consumer Law.