Frequently Asked Questions

Giveaway

Win a matching Robe & Gift Set

Woman wearing the Contare Denim Stripe kimono robe, with the matching cosmetic bag and sleep mask

Entries close 1 December 2026


What you could win

One Contare Unisex Longline Kimono Robe and matching Gift Set, all in 100% cotton and valued from $169 RRP.

  • Unisex Longline Kimono Robe - sizes S/M, L/XL, 2XL/3XL, 4XL/5XL, 6XL/7XL
  • Cosmetic bag
  • Sleep mask
  • Hair scrunchie

Shop robes & gifting

How to enter

Pop your first name and email into the form above and you're in the draw. One winner will be drawn at random after entries close at 11.59pm AEDT on 1 December 2026, and we'll contact them by email.

Terms and conditions

  1. The promoter is Contare (contare.com.au).
  2. The promotion is open to Australian residents aged 18 and over. Employees of Contare and their immediate families are not eligible.
  3. Entries close at 11.59pm AEDT on 1 December 2026. Late entries will not be accepted.
  4. To enter, complete the entry form on this page or the giveaway sign-up pop-up on contare.com.au. One entry per person.
  5. The prize is one Contare Unisex Longline Kimono Robe and matching Gift Set (cosmetic bag, sleep mask and hair scrunchie) in 100% cotton, valued from $169 RRP. The winner can choose their robe size from the sizes available, subject to stock.
  6. This is a game of chance. One winner will be drawn at random after entries close and contacted by email. If the winner does not respond within 14 days, Contare may draw another winner.
  7. The prize is not transferable or redeemable for cash, and will be delivered to an Australian address only.
  8. By entering, you agree to receive marketing emails from Contare. You can unsubscribe at any time. Your details are handled in line with our Privacy Policy.
  9. This promotion is not sponsored, endorsed or administered by, or associated with, Meta, Facebook or Instagram.

Shopping:
What if I am not sure what size to buy?

If you find yourself unsure about which size to choose, please refer to our Sizing Guide to help you find the best fit for you!
How long will it take to receive my order?

Our team processes orders during standard business hours from Monday to Friday. Orders placed on weekends or public holidays will be processed on the next business day. Typically, deliveries within Australia arrive within 3-7 business days, while international shipments take approximately 8-14 business days. For more information, please visit our Delivery Policy.
Should I join your mailing list?

Absolutely! By joining our mailing list, you'll stay in the loop with all the latest news on our new collections, exclusive promotions, and exciting updates. Join our family and be the first to know about all things Contare! Plus, we promise no spam.

Orders & Returns
Can I return my online purchase if I change my mind, or ordered the wrong size, after receiving it?

At Contare, we strive to provide excellent customer service, including accommodating change of mind returns for online orders. We are happy to offer change of mind refunds or online store credit for most full price merchandise. To learn more, please visit our Returns Policy.
What if I am sent a faulty item(s)?

Our quality control team inspects all Contare garments and tracks online deliveries to ensure the goods you receive meet our quality standards. However, if you do receive a faulty or damaged item(s), please get in touch with us at orders@contare.com.au to arrange a replacement or refund. Otherwise, call us on +61 2 8488 8200
How do I know my order has been received?

Once you have placed your order online, you will receive an email from Contare entitled Order Confirmation. This email will let you know that we have received your order and that it is being prepared for dispatch and will contain your order number and information on garment(s) purchased. Please note this email may take about 5 minutes to reach your inbox. If you have not received the email please check your “spam” or ‘junk mail” folder. If in doubt please contact us with your name, details and approximate time of order to confirm.
As a wholesaler, how do I place an order?

As a wholesaler interested in placing an order, please feel free to reach out to us directly at orders@contare.com.au or call us on (+61) 02 8488 8200.